Refund policy

All purchases made during a HOMURA drop are pre-order commitments, not standard retail transactions. Please read this policy carefully before securing your slot.

Cancellation Window You have 24 hours from the time of purchase to cancel your order for a full refund. After this window closes, your order is locked and funds are immediately committed to the textile mill to begin your garment's production. No exceptions can be made beyond this point.

All Sales Final After 24 Hours Because every piece is manufactured specifically for you — custom knit, dyed, and embroidered — we are unable to offer refunds or cancellations once production has been initiated.

Exchanges — Manufacturing Defects Only We stand behind our construction. If your garment arrives with a verifiable manufacturing defect — including stitching errors, embroidery misalignment, or fulfillment mistakes (wrong size, wrong item) — we will arrange a replacement at no cost to you. To be eligible: item must be unwashed and unworn, all original tags must be intact, defect must be reported within 48 hours of delivery with photos sent to homuraagent@gmail.com.

Exchanges are not available for change of mind, sizing preference, or colour tone differences due to screen calibration